TABLE OF CONTENTS
Executive Summary
Background and Objective
Questionnaire Design and Collection Method
System Selection
Pilot Interviews
Response Collection
Results and Analysis
Results for Transit Customers
Profiles of the Customers Interviewed
Vehicle Operator Results
Customer Results vs. Operator Results
Summary and Conclusions
Summary of Results
Conclusions
Attachment 1 Customer and Operator Questionnaires
Transit Customer Questionnaire
Transit Operator Questionnaire
Attachment 2 Transit Agencies Selected
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